April 22, 2021


OPERATIONS

Cookson Hills Electric has partnered with Anixter Utility Power Solutions company to begin upgrading meters. We wanted to let you know Anixter employees have started work to upgrade our system. You can expect to see Anixter employees replacing older meters, taking photos of the meter installation, and collecting data on a handheld device. During the replacement of the meters, there will be a brief interruption of service at each location while the technician completes the meter replacement. Members are not required to be home during this service upgrade.

Please be aware the crews will be working daily, so it will not be uncommon to see them working on the weekends. To help our members identify the Anixter crews, please look for the Cookson Hills logo signs on the white cargo vans being used on the project.

We appreciate your understanding as we continue work to improve the system, and encourage members to call 800-328-2368 with any questions or concerns. Thank you!

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Scammers are once again targeting the Cookson Hills Electric service area. This time, they are not only attempting to swindle money over the phone but are also making personal visits. There have been reports of individuals claiming to be Cookson Hills employees, contractors, or representatives visiting homes and asking to inspect the electric meters. These individuals assert that Cookson Hills Electric is replacing all meters with digital ones to accommodate solar power and that members would be charged $15 a month for the new meter.

We want to assure you that this information is NOT accurate, and these individuals are not affiliated with Cookson Hills Electric Cooperative or Cookson Hills Connect. Here are three simple tips to help you avoid being scammed:

Never give a copy of your bill, driver's license, or personal information such as your date of birth, social security number, or account number to anyone visiting your home, calling, texting, or emailing you. Only provide this information when you visit our office or initiate a call to us.

Watch out for warning signs, such as threats to disconnect your service or requests for payments using gift cards, wire transfers, or other unusual payment methods.

If someone arrives at your home, ask them to wait outside while you call Cookson Hills Electric at 800-328-2368 to verify their identity. If they contact you by phone, hang up and contact us to discuss your account. Don’t reply to an email or text without contacting us first.
You work hard for your money, and scammers try to trick you out of it. Cookson Hills Electric is here to help you avoid these scams. Remember, call us at 800-328-2368 or visit our office, and we will be happy to assist you by addressing any questions you may have. For further information on avoiding scams, visit the Utilities United Against Scams website at https://www.utilitiesunited.org/#ConsumerGuide.