Employment Opportunities

Subscriber Support Representative

Job Description

Summary of Duties:

The Subscriber Support Representative supports all aspects of the subscriber experience, including but not limited to scheduling, provisioning, first tier technical assistance, billing, and providing outstanding service for a high level of subscriber satisfaction. The Subscriber Support Representative promotes positive public relations through knowledgeable, responsive, and courteous interactions with current and potential subscribers, contractors, vendors, and the general public.

Specific Duties:

Promptly and courteously responds to subscriber inquiries and provides support via telephone, email, written correspondence, or face to face regarding service requests.
Maintains accurate and complete consumer records via computer in a timely fashion including but not limited to contact tracking records, notes, and set up of accounts. Addresses billing, collections, outages, and related procedures to ensure generation of appropriate records, correspondence, and service orders for effective work management.
Coordinates with internal staff and contractors to address various customer service related issues, including eligibility, line extensions, seasonal billing, equipment, technical issues, etc.
Promotes a positive subscriber experience through ongoing and effective employee/subscriber/contractor/vendor/partner communication. Attends community and promotional events as appropriate.
Promotes and maintains a safe working environment, observes all safety rules, and supports the mission and core values in carrying out the responsibilities of the position.
Supports and keeps up-to-date of bylaws, guidelines, policies/procedures and philosophies of the parent cooperative to effectively serve and support members and subscribers.
Performs other duties as assigned to fulfill the objectives of this position.

Supervision Given:

None

Supervision Received:

Receives supervision from Manager of Office Services

Educational Requirements:

To perform the job successfully, an individual should have the following education, competencies, and experience:

High school diploma or equivalent required plus three years of work experience in related field, or associate degree or coursework in Business or Information Technology related field preferred.
Proven ability to multi-task and plan/organize work to meet deadlines, all with a high degree of accuracy with attention to detail.
Strong analytical and critical thinking skills with demonstrated problem-solving abilities.
Effective communication skills and the ability to work as a team player.
Understanding and appreciation of technology and telecommunications along with general computer skills and proficiency in using standard office equipment.
Demonstrated ability to effectively deal with people in difficult or stressful situations.

Working Conditions:

Normal office conditions, some irregular hours may be required. Occasional day time travel for training or various errands as needed to complete the responsibilities of the position. Shall be functional under occupational stress, capable of performing duties within an office, and aware that a clock or calendar does not determine the working day. This position mainly requires sitting to complete work with a computer and telephone. Some walking and standing are also required, as well as occasional lifting and/or carrying and/or pushing/pulling of items less than 10 pounds. Visual and audio acuity is essential to this position.

Safety Sensitive

This is a safety sensitive position. A safety sensitive job is one that includes tasks or duties that the cooperative reasonably believes could affect the safety and health of the employee performing the task or others. Due to the safety sensitive nature of this job, a constant state of mental alertness is required and no substance (including, but not limited to medical marijuana) may be used by the employee in this position which may impair the employee's ability to maintain said constant state of mental alertness.

This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Management reserves the right to change job descriptions, job duties, and working schedules.

It is understood that this job description and any other company documents are not contracts of employment, and that any individual who is hired may voluntarily leave employment upon proper notice, and may be terminated by the employer at any time for any reason. It is understood that any oral or written statements to the contrary are hereby expressly disavowed and should not be relied upon by any prospective or existing employee.

Cookson Hills Electric Cooperative, Inc. is an equal opportunity provider and employer.

COOKSON HILLS ONLINE APPLICATION

Note: Applicants applying for positions that require them to drive Cooperative vehicles must also fill out the Driver’s Supplemental Application for Employment

This application will be considered only for the vacant position for which you are applying. To be considered for other vacant positions, a new application must be filed. The following information is requested in order to help us make the best possible placement within the Cooperative. All portions of this application pertaining to you must be completed. We appreciate the time you spend in filling in this application form.

The Cooperative, in accordance with state and federal laws, does not discriminate on the basis of age, race, religion, color, sex, national origin, disability, or veteran status. The Cooperative also is required by law, by virtue of its contract(s) with the federal government, to take affirmative action to employ women, minorities, otherwise qualified disabled Individuals, and Vietnam Era and disabled veterans.

COOKSON HILLS ELECTRIC COOPERATIVE, INC. IS AN EQUAL OPPORTUNITY EMPLOYER.

PLEASE COMPLETE THE APPLICATION BELOW AND EMAIL YOUR RESUME TO: rmcsperitt@cooksonhills.com

Full Name*

Address ^*

Street Address 1

Street Address 2

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State ^*

Zip Code ^*

Phone*

Do you have the legal right to work in the United States? *

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E-mail Address*

How were you referred to the Cooperative?*

Have you ever applied for a job with the Cooperative? *

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If yes, when?*

Have you ever worked at the Cooperative before? *

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If yes, when?*

Positions for which you are applying (be specific)*

Salary Expected*

Are you at least eighteen years of age? *

Yes No

In what state or states do you possess a valid and current driver’s license?*

In what state or states have you ever possessed a driver’s license?*

Can you perform the essential functions of the job for which you are applying? (with or without reasonable accommodation – see job description for essential functions of the job for which you are applying. Applicants can view job descriptions here, or by contacting Rachel McSperitt to request a copy)*

If you are selected for employment, on what date can you start work?*

List any training or special skills you have that are relevant to the position for which you are applying.

List your membership in any professional or technical organizations that are related to the job requirements of the position for which you are applying. (Exlcude those that may disclose your age, race, religion, color, sec, national origin, physical or mental disability, veteran status, or union affiliations.)*

EDUCATION

Highschool School Name*

Highschool Address*

Number of Years Attended*

College School Name

College Address

Number of Years Attended

Degree

Other School Name

Other School Address

Number of Years Attended

Other School Degree

Other School Major

Courses Now Studying

SELF IDENTIFICATION OF SEX AND RACE

The Cooperative wishes to comply with various laws and regulations that require us to file annual statistical reports on the applicants for employment. Submission of the following information is voluntary. Any information you provide will be used by the Cooperative to comply with laws and regulations that require us to file annual statistical reports on applicants for employment. This information will be treated as confidential. Any information provided, or the failure to provide information, will not jeopardize or adversely affect your consideration for employment, nor will it be used to subject you to any adverse treatment.

Sex Classification

Male Female

Please Specify

EEO Classification

White (Not of Hispanic Origin) – All persons having origins in any of the original peoples of Europe, North Africa, or the Middle East. Black (Not of Hispanic Origin) – All persons having origins in any of the Black racial groups of Africa. Hispanic – All persons of Mexican, Puerto Rican, Cuban, Central or South America, or other Spanish culture or origin, regardless of race Asian or Pacific Islander – All persons having origins in any of the original peoples of the Far East, Southeast Asia, the Indian Subcontinent, or the Pacific Islands. This area Includes, for example, China, Japan, Korea, the Philippine islands, and Samoa. American Indian or Alaskan Native – All persons having origins in any of the original peoples of North America, and who maintain cultural Identification through tribal affiliation of community recognition.

Please Specify

SELF IDNETIFICATION AND SPEICAL EMPLOYMENT NOTICE TO DISABLED VETERANS AND VIETNAM-ERA VETERANS

Cookson Hills Electric Cooperative, Inc. is a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended, which requires government contractors to take affirmative action to employ and advance in employment qualified disabled veterans and veterans of the Vietnam Era covered by the Act. If you are a disabled veteran or veteran of the Vietnam era covered by the Act and would like to be considered under the affirmative action program, please tell us. You may inform us of your desire to benefit under the program at this time and/or at any time in the future. This information will assist us in placing you in an appropriate position and in making accommodations for your disability if you are a disabled veteran. The Cooperative recruits, hires, upgrades, trains, and promotes in all job titles without regard to race, color, religion, sex, national origin, age, disability, or status as a disabled veteran or veteran of the Vietnam Era and makes every effort to reasonably accommodate the physical or mental limitations of disabled applicants and employees. Submission of this information is voluntary, and refusal to provide it will not subject you to any adverse treatment. Information you submit will be kept confidential, except that (I) supervisors and managers may be informed regarding restrictions on the work or duties of disabled veterans and regarding necessary accommodations; (II) first aid and safety personnel may be informed, when and to the extent appropriate, if the condition might require emergency treatment; and (III) government officials engaged in enforcing laws administered by OFCCP or the Americans with Disabilities Act, may be informed. The information provided will be used only in ways that are not inconsistent with the Vietnam Era Veteran’s Readjustment Assistance Act of 1974, as amended. In order to assure proper placement of all employees, we do request that you answer the following questions. If you are disabled veteran of the Vietnam era, we would like to include you under the affirmative action program. If you are a disabled veteran, it would assist us if you answer the following questions.

What skills or procedures do you use or intend to use to perform the job notwithstanding your disability?

What accommodations can we make to enable yu to perform the job properly and safely, including special equipment, changes in the physical layout of the job, elimination of certain duties relating to the job, provision of personal assistance services, or other accommodations?

IMPORTANT READ THIS - CERTIFICATION

I certify that all information provided in support of my employment with the cooperative, including but not limited to this application, resumes, medical information, and information provided by me during interviews, is correct to the best of my knowledge, and I understand that misrepresentation or omission of relevant facts in seeking employment will result in my disqualification from further consideration or my dismissal from employment. I agree to conform to the rules and regulations of the cooperative, and I understand that my employment and compensation can be terminated, with or without cause, and with or without notice, at any time, at the option of the cooperative or myself. I further understand that no person is authorized to make any representation contrary to the above statement unless such representation is approved by the board of directors and is embodied in a written agreement signed by the president of the general manager of the cooperative. I further understand that if offered employment, I will be required to take a physical examination and that such examination will include blood, breath, urine, or saliva tests to determine the presence or use of alcohol or illegal controlled substances.

Yes, I certify the above statement is correct*

Yes

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Sign your name as you would type it*

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Employment Opportunities

Subscriber Support Representative

Job Description

COOKSON HILLS ONLINE APPLICATION

PLEASE COMPLETE THE APPLICATION BELOW AND EMAIL YOUR RESUME TO: rmcsperitt@cooksonhills.com

PERSONAL REFERENCES (Not Former Employers or Relatives)

EDUCATION

EMPLOYMENT (Most recent employer first)

SELF IDENTIFICATION OF SEX AND RACE

SELF IDNETIFICATION AND SPEICAL EMPLOYMENT NOTICE TO DISABLED VETERANS AND VIETNAM-ERA VETERANS

IMPORTANT READ THIS - CERTIFICATION

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