January 2, 2018


AT CHEC

Cookson Hills Electric Cooperative begins 2018 with a service charge increase on electric bills.

Effective with bills due in February (January usage), CHEC will implement an increase in the monthly customer service charge.  As a not-for-profit utility, our goal is to set the rates as close to our actual costs as possible, while maintaining the financial requirements set for by our lending agencies and to provide you safe reliable electric service.

The Board and management of your cooperative takes any increase in your utility costs very seriously, and we are constantly looking for ways to be more efficient and keep expenses down. At CHEC, we are committed to maintaining the success of your cooperative, which means we strive to provide you with excellent service in the most efficient manner possible.

For more information please read complete article in the December Hot Watts issue.

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Scammers are once again targeting the Cookson Hills Electric service area. This time, they are not only attempting to swindle money over the phone but are also making personal visits. There have been reports of individuals claiming to be Cookson Hills employees, contractors, or representatives visiting homes and asking to inspect the electric meters. These individuals assert that Cookson Hills Electric is replacing all meters with digital ones to accommodate solar power and that members would be charged $15 a month for the new meter.

We want to assure you that this information is NOT accurate, and these individuals are not affiliated with Cookson Hills Electric Cooperative or Cookson Hills Connect. Here are three simple tips to help you avoid being scammed:

Never give a copy of your bill, driver's license, or personal information such as your date of birth, social security number, or account number to anyone visiting your home, calling, texting, or emailing you. Only provide this information when you visit our office or initiate a call to us.

Watch out for warning signs, such as threats to disconnect your service or requests for payments using gift cards, wire transfers, or other unusual payment methods.

If someone arrives at your home, ask them to wait outside while you call Cookson Hills Electric at 800-328-2368 to verify their identity. If they contact you by phone, hang up and contact us to discuss your account. Don’t reply to an email or text without contacting us first.
You work hard for your money, and scammers try to trick you out of it. Cookson Hills Electric is here to help you avoid these scams. Remember, call us at 800-328-2368 or visit our office, and we will be happy to assist you by addressing any questions you may have. For further information on avoiding scams, visit the Utilities United Against Scams website at https://www.utilitiesunited.org/#ConsumerGuide.