Disconnection Policy

Cookson Hills Electric Board and Management strive to offer the members the best possible service at the lowest possible cost. Each year thousands of dollars are spent on the collection of past due electric bills and disconnected accounts. In an effort to bring collection costs to a minimum, the following collection process has been established.

Residential members may choose from three different billing cycles:

Cycle 3

Members will receive their bill on the first of the month, with a due date of the 15th of each month.  If the bill is not paid by 5:00 p.m. on the 15th, a 5% penalty will be assessed, and the member will be mailed a delinquent notice.  When time permits, courtesy phone calls may be made to the member to remind them that their bill is unpaid and is subject to disconnection.  Should the account remain unpaid, the electric service will be subject to disconnection without further notice after the 21st of each month.

Reconnection of disconnected meters may be requested and completed during regular business hours after the bill and associated fees are paid in full.  The fees will consist of a $75 disconnect fee and $75 reconnect fee plus the delinquent amount.  In some cases, the member may be required to pay a new or additional deposit.

Reconnection of disconnected meters may be requested and completed after regular business hours after the bill and associated fees are paid in full.  Please note that the after-hours fees will consist of a $75 disconnect fee and a $250 after-hours reconnect fee plus the delinquent amount.  In some cases the member may be required to pay a new or additional deposit.

To avoid possible disconnection of your electric service in the event you are unable to pay your bill, please contact your local office to make payment arrangements on or before the 21st of the month.  Each member is allowed no more than three payment arrangements per year.

Cycle 4 

Members will receive their bill around the middle of the month, with a due date of the 1st of the following month.  If the bill is not paid by 5:00 p.m. on the 1st, a 5% penalty will be assessed, and the member will be mailed a delinquent notice.  When time permits, courtesy phone calls may be made to the member to remind them that their bill is unpaid and is subject to disconnection.  Should the account remain unpaid, the electric service will be subject to disconnection without further notice after the 7th of each month.

Reconnection of disconnected meters may be requested and completed during regular business hours after the bill and associated fees are paid in full.  The fees will consist of a $75 disconnect fee and $75 reconnect fee plus the delinquent amount.  In some cases, the member may be required to pay a new or additional deposit.

Reconnection of disconnected meters may be requested and completed after regular business hours after the bill and associated fees are paid in full.  Please note that the after-hours fees will include a $75 disconnect fee and a $250 after-hours reconnect fee plus the delinquent amount.  In some cases, the member may be required to pay a new or additional deposit.

To avoid possible disconnection of your electric service in the event that you are unable to pay your bill, please contact your local office to make payment arrangements on or before the 7th of the month.  Each member is allowed no more than three payment arrangements per year.

Cycle 5 (pay.as.you.go)

Members on pay.as.you.go prepay program must carry a credit balance on their account at all times.  Electric service will be subject to immediate disconnection any time the account does not have a credit balance.  Disconnections can occur anytime Monday through Friday during normal office hours.  Medical conditions and/or inclement weather may not postpone disconnection. 

Payments can be made in any amount; however, service turned off due to a credit deficit will remain disconnected until the outstanding balance and a $25 minimum credit balance has been paid. 

Pay.as.you.go accounts are not eligible for standard payment arrangements.  Upon signing up for the pay.as.you.go program, members will be allowed to make a one-time payment arrangement which allows for a percentage of each payment to be applied to a previous amount due and a percentage will be applied toward future electric usage, but the member must still have a minimum credit balance on their pay.as.you.go account of $25.  Such members are not subject to normal collection fees.  The normal security deposit is not required.

Notice of threshold balances will be delivered to the member by electronic communications or phone.