From quality customer service to assisting schools, rural water districts and rural fire departments, Cookson Hills Electric Cooperative, Inc. is committed to assisting the members and communities we serve. It's all a part of our dedication as your local energy partner.
All members paying by phone must use the Pay-by-Phone system through our dedicated Secure Payment toll-free number. The Secure Payment number is (888) 678-1937. Please note that the Secure Payment toll-free number is separate from our customer service/outage toll-free number (800-328-2368).
NEW PHONE SYSTEM
Cookson Hills Electric has a NEW PHONE SYSTEM. The local number at Stigler, 918-967-4614, will no longer be available. Please call
800-328-2368 if you need to contact the Stigler office to report an outage and for customer inquiries or customer service. If you need to speak to an operator or if you need to report an outage, please continue to call us toll-free at 800-328-2368 if you live anywhere in CHEC's service territory, or dial 918-775-2211 if you live in the Sallisaw area.
PLEASE NOTE: The phone number in in the Sentinel Directory for Haskell County is incorrect in the yellow pages and white pages. Please call 800-328-2368.
Cookson Hills Electric Cooperative (CHEC) has contracted with Osmose Utilities Services, Inc. to inspect and treat power poles owned by CHEC in the Nicut area. The project began in early April and will last until approximately June.
Osmose crews will inspect and test poles making sure they have the proper strength requirements. The poles that pass all the strength requirements will be treated to prevent future decay. Those that do not have the proper strength requirements will be replaced. The process will involve excavating around the poles by inspection crews. Crews will need access to all poles that have been identified as needing inspection.
Osmose’s vehicles will be identified by an Osmose logo on the door of the vehicle as well as a magnetic placard of CHEC. Osmose personnel should be wearing safety vests, and the foreman will be wearing a white hardhat. They will have a letter identifying them as working on behalf of CHEC.
Any questions regarding the project should be directed to Brett Orme, Director of Engineering, at 800-328-2368.
CHEC has contracted with Wolf Tree Inc. to clear right-of-way areas in Haskell and Sequoyah Counties during 2014. Wolf will finish cutting and clearing another 200 miles of line around the Stigler substation in Haskell County. Additionally, Wolf Tree began working the area around Liberty substation in Sequoyah County the first week in April. They will clear 150 miles of line coming out of that substation.
Wright Tree Service will continue to trim right-of-way for service orders, yard trees, and hot spots that demand immediate attention in our service territories. If you have any questions concerning right-of-way issues, please contact us at 918-775-2211 or 800-328-2368.
TOGETHER WE SAVE
Recently, a number of utility customers have been targeted by scammers claiming to be a collections agent. The caller will impersonate the utility company claiming their bill is overdue and needs to be paid immediately. If refused, they will threaten disconnection.
Below is a list of generalizations that seem common among these cases:
Sometimes the scammers would have the account number and amount due. We believe this information was obtained through some type of social engineering. Of the cases reported to NISC (the company which provides our billing software), they have investigated and have had no reason to believe any of the NISC systems were compromised. These cases were from their members nationally.
Typically a prepaid debit card number has been requested. In most cases, they even provided a callback number in case a prepaid debit card was not immediately available.
Caller ID numbers have been spoofed to look as if it is actually the utility company calling.
Typically commercial type accounts have been targeted as information may be easier to obtain.
Several larger electric utilities have already been targeted.
Cookson Hills Electric Cooperative, Inc. (CHEC) does not contact our members and request payment over the phone. Please be aware of scammers claiming to be a collections agent. If you have any questions about this issue, feel free to contact CHEC at 800-328-2368 or 918-775-2211.
Cookson Hills Electric Cooperative offers rebate credits. See changes for 2014. Learn more
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Copyright 2013, Cookson Hills Electric Cooperative, Inc 1002 E Main, PO Box 539, Stigler OK 74462, 800-328-2368